1. Log into Xport Portal
2. Hover your mouse over the Services tab
   

   

3. Click on the group to update Call Pick-Up feature
   

   

4. In the Group Features section, for the Call Pick-Up option, click on Manage
   

   

5. Click Edit for the group which requires the Call Pick-Up feature to be added/changed
   

   

6. On the following screen, you can change the following:
   
   • Name: Change the name of the group if required
   • Users: Click on the Search button to add members to the group
   • Assigned Users: Has a list of users who are currently on the list for Call Pick-Up

   

   
   Notes:
   
   • Search for a contact or phone number to be added to the Assigned Users list. Tick the box next to the contact that needs to be added from the Users found list
   • You can remove an existing user by un-ticking the box in the Assigned Users filed
7. Once the necessary changes are made, click on Update
   

   

Notes:

• To pick up the call that has been ringing the longest on another line within the group, call *98 from your phone.
• To pick up the call ringing on a specific line within the group, call *98 followed by that extension number.

1. Log into Xport Portal
2. Hover your mouse over the Services tab
   

   

3. Click on the group to update Call Park feature
   

   

4. For the Call Park option, click on Manage
   

   

5. Click Edit for the group which requires the Call Park feature to be added/changed
   

   

Notes:

• You can edit the Ring Pattern by choosing the pattern from the drop down
• Recall Timer defines the time the parked call will ring with the assigned use
  

How to Use Call Park Feature?

To park an active call, dial *68#. During the transfer, follow the prompts:

1. Enter the extension or DDi. Press the # key to park the call on that extension
2. Or press key to park the call on the same extension

You will hear an automated message saying "Your call has been parked, thank you" when successful.

To retrieve the parked call, dial *88#. Follow the prompts:

1. Enter the extension or DDi. Press the # key to retrieve the call parked against that extension
2. Or press key to retrieve call against the same extension

Notes:

• Cisco IP phones have a functionality where transferring the call to *68# is not required. The call can be parked using the soft key button by clicking on more options on the screen (3 dots) and pressing the Park button while the call is active.
• Similarly calls can be retrieved without dialling *88# by using the soft key button by clicking on more options on the screen (3 dots) and pressing the Unpark button while the call is idle.