This article contains instructions on how to customise schedules when you have One Business with Webex.

You should know

This feature is available for Super Users only.

Schedules allows you to create a business hours schedule that fits your business. It also gives you the following abilities:

• Use schedules to manage holiday days (for example, Christmas)
• Define group (for example, Auto Attendant) or personal schedules for user feature
• The schedule level is indicated in the Level column.

Steps

Add a group schedule

1. Log into the Portal
2. Select the Services tab.
3. Select the Group you are adding the schedule for (there may be more than one).
4. Select Manage
5. Navigate to Schedules.
6. Click Add.

7. Select a schedule name and either Holiday or Time.
   For a business hours schedule, select Time for the type

   To create a holiday schedule, select Holiday as the type

8. Click Save

Add a user schedule

1. Log into the Portal
2. Select the Services tab.
3. Select the Group you are adding the schedule for (there may be more than one).
4. Find the user you are wanting to add a schedule for, click Manage.
5. Select the Schedules tab.
6. Click Add.

7. Select a schedule name and either Holiday or Time.

   For a business hours schedule, select Time for the type

   To create a holiday schedule, select Holiday as the type

8. Click Save.

Delete a schedule

1. Log into the Portal
2. Select the Services tab.
3. Select the Group you are adding the schedule for (there may be more than one).
4. Click Manage.
5. Tick Delete on the schedule you are wanting to remove.
6. Click Save.
   

Edit a schedule

1. Select the schedule to want to edit

2. click Edit

   The Schedule Modify page appears

Creating a schedule for business hours

1. Follow the steps 1-4 in Add a Schedule (for either group or user)
2. Click Add
3. Select a schedule name and select Time.
4. Click Save
5. Click into the schedule you have just created.
6. Under Events, click Add.
7. Name your event Business Hours.
8. Under Start Date click the calendar icon, then select Now and the time you want your business day to begin (IE Hour 08, Minute 30).
9. Click Done.
10. Under End Date click the calendar icon, then select Now and the time you want your business day to begin (IE Hour 17, Minute 30).
11. Click Done.
12. Under Recurrence select Weekly.
13. Tick the boxes for Monday-Friday (or whatever your working week is).
14. Enter 1 in the box so it will occur weekly.
15. Select Never for the end date.

16. Click Save.

    You can follow the same instructions for creating a schedule for annual leave, public holidays etc.