To add, change, or delete the faxMail service please call 888 from your mobile or 0800 800 021 from a landline.
Please note: If you are adding faxMail, customer services will advise you of your fax number.
Using faxMail
To retrieve and print a fax, follow these steps:
| Forward a faxMail | |
| Step | Action |
| 1. |
Dial 707 from your mobile to access voicemail. Dial 021 700 700 from another phone to access voicemail |
| 2. | Select Listen (Option 1) |
| 3. |
Select To Forward (Option 3) You will be prompted to enter a landline fax number, which voicemail will send the stored fax to for printing. After entering the destination number the voicemail IVR system will confirm the details. |
| 4. | To send the fax, select Send (Option 2) |
| Retry Schedule | ||
| A warning will notify you when your mailbox is nearly full at 25 messages (total voice and fax). TXT notification attempts will be made as listed: | ||
| Response | Retries | Time between Retries |
| Busy | 5 | 5 minutes |
| No Answer | 3 | 30 minutes |
| Incomplete | 3 | 30 minutes |