Help with Mates Prepay

This article covers the most common questions and answers about Mates Prepay.

Please note: Mates Prepay will be retired on 20 July 2022. From this date, this plan will no longer be offered to customers, and customers will not be able to change to or activate this plan.

How do I get a 500MB bonus?

Easy as. Once you've designed and set up your plan you can confirm your age through Facebook. If you didn't do it when you signed up, just log into My One NZ at any time to get it done. When you view your plan, you'll be given an option to confirm your age through Facebook.

If you don't have Facebook, you can confirm your age by showing a valid Photo ID accepted in New Zealand (Passport, Student ID, Driver's licence) that shows your photo, your full name and date of birth at any of our Retail stores .

Once you've done either of these, you'll get your first 500MB bonus immediately. You'll continue to get a 500MB bonus every time you top up $20 or more.

What if I've run out of data before the end of the month?

No sweat, you can redesign or renew your plan at any time before the month is finished in My One NZ . It's important to know that any remaining minutes or data in your month's bundle can't be carried over into this new bundle though.

Don't want to renew just yet? Check out our great Add-Ons and casual rates that will keep you connected with your mates. Just go to 'Plans and Add-Ons' in My One NZ to pick the right one for you.

Don't forget to check out our Prepay deals too.

What Add-Ons can I get with Mates Prepay?

You can buy data and NZBestMate Add-ons .

Can I carry over my TXTs, minutes and data?

Mates Prepay is eligible for carry over. You can carry over up to 3.5GB of data and 350 minutes. A cap may seem a bit stink at first, but since you can now redesign your plan each month to suit your needs, like most of our mates you'll soon find you'll have less stuff to carry over.

If you do build it up, your carry over will expire after 12 months, and you must renew your plan every 30 days in order to keep it.

ID requirement for Mates

To verify your age, head to any one of our retail stores with a valid Photo ID accepted in New Zealand (Passport, Student ID, Driver's licence) which shows your photo, your full name and date of birth.

If you're under 25, this will enable you to get 500MB of bonus data when you Top Up $20 or more.

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