Deco App | Set up a Wireless Broadband modem

Published on: 20/02/2024 01:31 PM

This page explains how to set up a Deco Wireless Broadband modem using the Deco App.

You should know

Ensure you have downloaded and installed the TP-Link Deco App.
A TP-Link ID is required to perform this task
Find out how to create a TP-Link ID using the Deco app
Ensure you have updated their Deco App

If you already have SuperWifi, you will need to factory reset and remove the Deco X50 (existing modem X20) devices before setting up your new modem.

What light appears on your Deco unit?

Log into the Deco App
The Paint Your Home In Wi-Fi screen appears
Tap LET'S BEGIN

The Select your Deco screen appears
In the search field, enter the type of modem you have:
- X58-4G
- X80-5G
Tap your modem when it appears

The How do you want to use your product screen appears
Select one of the following based on your modem
- X58-4G
  Tap Use as a 3G/4G Router
- X80-5G
  Tap use as a 4G/5G Router
  
  The What You'll need screen appears
Confirm you have everything that you need to complete the setup, then tap the arrow icon

The Insert the SIM screen appears
Insert the SIM card into the Wireless Broadband modem
Place the modem in the area of your house with the best signal
- The Deco app will provide suggestions on how to best position it - Tap the arrow icon to scroll through the suggestions
Turn on the Deco modem and wait until the LED pulses blue
Tap the arrow icon

The Looking for device screen appears, followed by a Connect to pop-up
Tap the Deco modem that you just added
Select where your modem has been placed
Tap Connect

The Deco will search for internet access
Enter a Wi-Fi network name and password
Tap Next
Tap Connect
Tap Done

Issue

What it means

How to resolve the issue

Prompted to 'Set Up Your SIM Card'

The SIM card has not been provisioned properly and there is no internet service.

Take the Wireless Broadband modem (including its SIM card) into one of our retail stores.

One of our retail store agents will test it in another modem and provision a new SIM card if required

Other issues

General issues you may encounter during the set up process.

If you encounter any issues during the set up, there are 3 things they can try:

Power off all devices, and try the process again
Powering up devices in the incorrect order will impact setup
Delete the unit from the Deco app
Completely delete the unit from the deco app , power off all Deco units and start the process again
Factory reset the Deco unit
This should only be done as a last resort

If your require further assistance, contact a Team Leader or Floor Support.