This article contains information on the Call Recording feature available with One Business with Webex and how to use the feature. This feature is available for Super Users only.

You should know

You only have access to this feature if you have added this as a part of your One Business with Webex package.

This feature is available for Super Users only through the Xport portal (https://onenz.xport.co.nz ).

Steps

Managing individual user settings

1. Log into the Portal
2. Select the Services tab.
3. Select the Group the user is under (there may be more than one).
4. Under the user you want, select Manage.
5. Select the Call Control tab.
6. Select Call Recording.
7. You can then choose to:
   
   • Record their call always or never.
   • Play a standard call recording stop / start announcement and record voice messages.
   • Repeat the warning tone, and specify timing.

Administrators - Viewing Group Recordings

1. Log into the Portal
2. Select the Services tab
3. Select the Group the the user is under (there may be more than one)
4. To view, search or download call recordings (for the entire group), click on the Features tab
5. Choose Call Recordings

6. From this screen, administrators can download calls, filter by date ranges and search for partial phone numbers

   Note: Downloaded files are MP3 format and will be stored on the Cloud
    

Administrators - Viewing Individual User Recordings

1. Log into the Portal
2. Select the Services tab.
3. Select the Group the user is under (there may be more than one).
4. Choose the User you wish to manage.  If you cannot see them you can use the Search function
5. To view all of the User's recordings click on the down arrow next to Manage. 
6. Then Call Recordings.
7. You will then be presented with the individual's call recordings.

Administrators - Changing User Permissions

These are the steps to use to choose who can download recordings. 

The current default setup is that BOTH the Super Users and Users can download recordings

1. From the top tab click on User Accounts and choose View Users
2. Choose the user and click on Edit
3.  Scroll to the bottom of the page to the User Permission section
4. If the User is:
   
   • To view and download their recordings, choose Download Call Recordings and View Call Recording permissions and click Save
     
   • Allowed to view only their recordings choose the View Call Recordings permissions and click Save