Set up and connect to Wi-Fi

Published on: 19/02/2024 12:47 PM

Wi-Fi is the wireless connection between your device and your modem/router or mesh. Devices that use Wi-Fi are usually portable, like phones or laptops.

Wi-Fi provides a fast and cable-free way for devices to connect to the internet.

Wi-Fi in your home

To improve Wi-Fi stability and speed where you most commonly use Wi-Fi, you'll first need to understand your home environment

Interference

Many things can interfere or weaken your Wi-Fi signal quality and it may impact your connection and speed experience.

Make sure your Wi-Fi signal is not trying to go through bathrooms or kitchens to reach your devices.

Keep your modem/router or Wi-Fi devices out of cupboards, patch panels, away from electrical and kitchen appliances such as fridges and microwaves, away from mirrors, baby monitors, cordless phones, hot water cylinders and blue tooth speakers to reduce interference.

Look out for internal building materials made from metal, concrete, marble, tiles or brick, as Wi-Fi cannot penetrate these materials.

Usage

Your modem/router is best placed in the same room where you will be using Wi-Fi the most.

If this is not in the same room as your Fibre ONT, HFC ONT, or DSL jack-point, then your Wi-Fi speed will be lower the further away you are. You may want a mesh Wi-Fi system to provide Wi-Fi coverage throughout the home or use an Ethernet cable
If you're gaming or streaming via TV, we recommend connecting with an Ethernet cable for the most reliable connection and consistent speed

Position your hardware

Optimise your Wi-Fi performance by positioning your modem/router following our simple principles of Out, Up and Open.

Out	Up	Open
Out of cupboards Out of packed shelves Out from behind TV's Out from under desks Out of the kitchen Out from far edges of the home	High away from obstacles High away from cluttered spaces High for a clear line of sight outward	Away from blocking objects Away from electrical appliances Less interference in open air Clearer air for signal to get out If you have Wireless Broadband, we recommend placing your modem near a window and out in the open. Try a few different places around the house to help find the best spot

Set up my modem

Help me set up my:

Connect to my Wi-Fi

On your device, click on the Wi-Fi symbol and select your Wi-Fi name
Enter your Wi-Fi password to connect to Wi-Fi

Tip! Check on the back or bottom to find your modem Wi-Fi Network Name and Wireless Key code/Password.

Connect to my Wi-Fi using WPS

Wi-Fi Protected Setup (WPS) is a simple, semi-automatic process to connect a WPS-enabled device to your Wi-Fi network without needing a password. Our modems have this functionality and it makes it easy to connect printers and other hardware to your Wi-Fi.
Each modem will have slightly different steps, so please refer to your modem user guide. Our modem user guides are found here .

Check your device Wi-Fi is ON
Enable WPS mode on your modem
Find the Wi-Fi network listed on your device and follow the onscreen instructions

Change my Wi-Fi name and password

Our modems include a unique and secure Wi-Fi name and password.

To personalise your Wi-Fi name and/or password, we recommend you use a password that is more than 8 characters, has a mix of upper and lower case letters and includes numbers. This makes it more secure and harder to guess.

To change your Wi-Fi name (SSID) and password (WLAN Key), you will need to access your modem's web management page.

We recommend you check your modem user guide for step-by-step instructions and choose WPA2 to secure your Wi-Fi.

Once you have changed your settings, be sure to write them down and to update all the devices that connect to your Wi-Fi.